Privacy Policy

1. Who We Are

Vietnam Heritage Tours Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with our website and services, in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Data We Collect

We may collect and process the following personal data:

• Name, email address, and telephone number (via enquiry and booking forms)
• Passport details and nationality (required for visa and booking purposes)
• Travel preferences and dietary requirements (to personalise your journey)
• Payment information (processed securely via our payment provider — we do not store card details)
• Browsing data and cookies (see Section 7)

3. How We Use Your Data

We use your personal data to:

• Process enquiries and bookings
• Communicate with you about your journey
• Send our travel newsletter (only with your explicit consent)
• Comply with our legal and regulatory obligations
• Improve our website and services

4. Legal Basis for Processing

We process your data on the following legal bases: performance of a contract (booking fulfilment), your consent (newsletter subscription), and our legitimate interests (improving our services and preventing fraud).

5. Data Sharing

We will not sell your personal data. We share your data only with trusted third parties who assist in delivering your journey — including hotels, guide companies, and transport operators — strictly for the purpose of fulfilling your booking. All third parties are required to maintain the confidentiality and security of your data.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and for a period of 7 years thereafter for legal and accounting obligations, unless a shorter or longer period is required by law.

7. Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies (e.g. Google Analytics) to understand how visitors use our site. You may disable cookies through your browser settings; however, this may affect your experience on our website.

8. Your Rights

Under UK GDPR, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data. You also have the right to data portability and to withdraw consent at any time. To exercise any of these rights, please contact us at the address below.

9. Contact & Complaints

For any data protection queries, please contact us at info@vietnamtours.co.uk. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.